FAQ
Frequently asked questions
Answers to common questions about HomeHaven home automation: internet, power, retrofits, pricing, warranty, subscriptions and monitoring.
Your system
No. Your system runs on a HomeHaven controller installed in your home, so lights, scenes and local automations keep working without internet. You need internet for remote access from outside the home, notifications, and cloud features.
Devices without power will be off, as with any electrical system. We recommend a UPS for the controller and network equipment so the system comes back quickly and critical parts keep running. We can advise on this during your survey.
Both. We retrofit existing homes and can also plan automation into a house during construction, which makes wiring simpler.
Yes, with Google Home or Amazon Alexa, alongside the HomeHaven app and wall switches.
Pricing, payment and warranty
Our three automation levels start at PKR 650,000, PKR 1,000,000 and PKR 1,450,000 for a 10-marla reference home. Your final price is confirmed after a free property survey.
See Automation Levels60% advance when you accept the proposal, to start procurement and installation, and the remaining 40% on completion. Proposals are valid for 30 days.
A 12-month limited warranty on devices against manufacturing defects, plus 30 days of free on-site support after installation.
See warranty termsNo. Your system works without one. Subscriptions add connected features, system health monitoring, extended event history and priority support.
See plansMonitoring and service area
No. HomeHaven systems and plans send alerts to you and your family. We do not operate a monitoring centre and do not provide guards or physical response.
Islamabad, Rawalpindi and Lahore. For other cities, contact us to discuss your project.