Device warranty
Devices supplied and installed by HomeHaven carry a 12-month limited warranty from the date of installation, covering manufacturing defects.
Not covered
Damage from misuse, power fluctuations or surges, water or physical damage, third-party tampering or modifications, and events outside our control such as natural disasters.
Free on-site support
30 days of free on-site support after installation for adjustments and issues with the installed system.
After the first 30 days
Support is available through HomeHaven subscription plans or on a per-visit basis: a service visit for your HomeHaven system is PKR 2,000 for subscribers and PKR 2,500 otherwise, plus any parts needed. Optional annual maintenance packages are available on request.
How to claim
Contact us on WhatsApp +92 336 5515512 or at info@homehaven.io with a description of the issue. We diagnose remotely where possible, then schedule a visit if needed.